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Dealing with Difficult Clients

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a Professional Practice Forum

Thursday, November 19
Noon-1:30pm
Free and open to all; bring a lunch!

1.5 CES LUs

Sometimes a dream project can turn into a nightmare simply because of the client. Clients can be over-demanding, verbally caustic, and even intrude into an architect’s personal life. At the November Professional Practice Forum we’ll discuss how to handle difficult clients (or their staff), what constitutes onerous contracts that could lead a firm into a dispute down the line, and when to just say “NO.”

Learning Objectives

At the end of this discussion, attendees will:

  1. Be able to identify two ways to mitigate miscommunications with clients
  2. Be able to state two ways to express to a client their demands are not realistic
  3. Be able to explain two ways a contract could lead to a dispute
  4. Be able to identify red-flags during client interviews that should be considered before accepting a project.

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