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AEC Application Specialist

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Ideate Published: 09/07/2017
Location
San Francisco OR San Jose
Job Type
Years of Experience
0-2 Years, 2-5 Years

Description

Application Specialist– AEC

Summary of Responsibilities and Skills

Summary of Responsibilities

Application Specialist-AEC will be part of a team training/support for Autodesk’s Architectural/Engineering/Construction Division (AEC) line of software.  The Application Specialist will consistently demonstrate his/her ability to deal with clients at a business-to-business level, identifying and providing solutions that fulfill the business/technical needs customers.

Job Description

Training

  • Teaching open enrollment and customized training (fundamentals to advanced level) through face to face and on-line training delivery methods
  • Develop web-based (quick starts and just-in time) training.

Technical Support

  • Providing telephone, online, virtual, and on-site technical support
  • Maintain detailed notes of all client communications within our CRM database

Other

  • Provides technical product assistance to both inside and outside sales representatives in the development and closing of sales opportunities.
    • Pre-sales:  Qualifying Process
      • Technical audits, Needs assessment, Training assessment, Pre-Sales Presentations
    • Technical Alignment:  Development Process
      • To understand business drivers, customer pains, and develop solutions to address drivers & pains
    • Post-sales:  Retention & Referral Process
      • Training, technical support, and consulting services
      • Customer acquisition, satisfaction, and retention
  • Maintain detailed notes of all communications within our CRM database
  • Create social media interest in Ideate & Autodesk solutions
  • Present in front of C-level executives and power users regarding Autodesk technologies at user groups, executive briefings, and pre-sale activities
  • Learn new Autodesk and third-party design technology programs (example:  Navisworks, Infrastructure Modeler, etc.)

Required Skills

The Application Specialist – AEC position candidate must be able to work comfortably in a virtual team environment (your direct report may be located in another office).  The ideal candidate will already have or work towards developing skills in the following categories:

Education:

  • BS in Architecture or Engineering, or related field
  • 2 years practical experience or equivalent

Technical:

  • Experience in Autodesk software product line, with emphasis in:
    • Revit
    • Navisworks
    • Autodesk BIM 360 cloud solutions including Field, Glue, Docs, and experience in construction solutions highly desirable.
  • The aptitude and patience to provide software training and telephone support
  • Strong troubleshooting/investigative/research skills required
  • Possess strong technical writing and technical presentation skills
  • Ability to communicate effectively over the phone, or via email, or virtually, with customers who have pressing deadlines and software issues.

Character:

  • Be a self-starter.  Work in a virtual team environment.
  • Comfortable in multiple (pre-sales, training, or support) roles.
  • Is a problem solver, set goals, with a “get it done” attitude and strong self-motivational attributes
  • Possesses superior organizational/time management skills and a “make-it-happen” attitude
  • Straightforward, honest, team player
  • Smart, flexible, diligent and professional – willing to work hard but have fun doing it.
  • Strong understanding of value of customer service. (35-50% of time spent doing customer technical support)
  • Ability to learn and communicate concepts to customers.  Ability to ask business, workflow, and technical questions and analyze customer answers.
  • Maintains a sense of urgency and goal orientation
  • Will travel up to 25%-30% of the time – averaged over year.  Some periods may be higher travel requirements. Travel may be to 2 trips per month (3-4 days each).

Ideate, Incorporated is an Equal Opportunity Employer

Location:  San Francisco (Financial District), or San Jose (near Airport)

For more information, including application information, contact jobs@ideateinc.com